Legal & Compliance
Privacy Policy
How we collect, protect, and handle your personal information.
- Jurisdiction
- Bangladesh Laws
- Last Updated
- January 2026
- Customer Care
- 7 Days a Week
- Helpline
- Call Support
1. Our Commitment to Your Privacy
The Foggy respects your privacy and is dedicated to protecting the personal data you share with us. This Privacy Policy details how we handle, collect, and safeguard customer details across our website and services.
2. Information We Collect
When you visit, place an order, or register an account on our platform, we collect necessary information to fulfill your requests:
- Contact & Delivery Details: Full name, mobile phone number, delivery address, upazila, district, and optional email address.
- Order & Transaction History: Purchased items, order timestamps, payment verification tokens, and delivery statuses.
- Technical Information: IP address, device type, browser identity, and functional session cookies to remember your shopping cart items.
3. How We Use Collected Data
- To process, pack, and deliver orders securely to your doorstep.
- To send transactional SMS confirmations, shipping dispatch tracking codes, and customer service updates.
- To facilitate warranty validation, customer service inquiries, and return/refund processing.
- To detect, prevent, and protect against fraudulent transactions or unauthorized access.
4. Absolute Payment Data Security
Zero-Storage Policy for Financial Credentials
We NEVER store customer bKash/Nagad PINs, banking passwords, OTP codes, or credit/debit card numbers on our servers. All digital payments are processed through PCI-DSS certified, 256-bit SSL encrypted financial payment gateways.
5. Third-Party Sharing Restrictions
We NEVER sell, rent, or lease customer personal details to third-party advertisers or data brokers under any circumstances. Delivery data (customer name, shipping address, contact phone number) is shared exclusively with our licensed logistics partners (Steadfast Courier, Pathao, RedX) solely for the physical execution of your order delivery.
6. Your Data Rights & Control
You have the right to request access to, correction of, or permanent deletion of your stored customer records at any time. Simply reach out through our Contact Support page.